Our Policy.
Before your appointment
Please make sure you have no covid symptoms / take a test to be safe.
have a mask in your purse just in case.
be aware we may be ahead/behind schedule. plan accordingly.
During your appointment
we offer complimentary refreshments.
be aware we may be head/behind schedule. plan accordingly.
we only have time for what you made your appointment for.
there are plenty of places to relax, anyone is welcome.
Cancellation Policy
You may cancel or modify your appointment without charge anytime 48 hours preceding the start time of your appointment.
Less than 48 hours notice will result in a 50% charge of the service(s) scheduled
Less than 24 hours notice is considered a “Late Cancellation” and will result in a charge up to 100% of the scheduled service(s).
If you do not cancel your appointment or do not show up for your scheduled appointment, you will be considered a “No Show” and charged full price of the scheduled service(s).
we understand life happens. please communicate your reason kindly.
To ensure a full experience, please arrive at least ten minutes before your scheduled appointment time.
Late arrivals will be charged the full price of the scheduled service(s) even if there is not enough time to render them.
We have a 15 minute grace period where we may not have the ability to honor an appointment and could ultimately result in needing to reschedule your appointment with a "no show" fee.
Refund Policy
Due to the time and materials that go into your custom service, fox and mane studio does not offer refunds. However, we are more than happy to make adjustments to technical errors. please reach out to us within 72 hours of your appointment and we will happily get you in to make the needed adjustments. Any adjustment requests after 72 hours will not be accommodated. Any adjustment would need to be scheduled no later than 7 days after notifying the salon and needs to be with the original stylist.